Have a heart for technology?

Service Manager USA

Come build the future at IGS

IGS GeboJagema is a high end tool shop, specialized in the design, production and validation of plastic injection molds. Our customers are global OEM’s and CMO’s which are active in the market segments Healthcare, Packaging and Optical. In these segments we distinguish ourselves with our fully automated production process, our engineering capabilities and our extensive validation capabilities. More than 90% of our tools are exported outside the Netherlands, of which about half is exported to the USA.

Because of the already large customer base in the USA we are looking to expand our footprint in the USA and are opening a shop beginning of 2023. Initially the shop will focus to be able to have all customer relations locally in the USA. This means the goal is to have by the end of 2023 a shop containing: Sales, Service, Engineering and Validation

During 2024 we will then expand further with production capabilities to also be able to make adjustments and optimizations and with that also small production series.

Are you interested to work in a challenging environment and help us built our USA footprint, then we are looking for you!

Service manager
As Service manager you are the first point of contact for our customers when they have technical questions and/or issues with their tooling. In this we distinguish mainly four different types of service: Corrective maintenance, Preventive maintenance, Training and Refurbishments.

In case of corrective maintenance it is your job, together with your technical team, to get a clear view on what the issue is, what is causing this and how the issue has to be solved. This can be done either on site at the customer or by taking the tool into the IGS tool shop for further investigation. This all will be done in close cooperation with your Dutch colleague as well as rolling out the corrective actions which can be done, either within the IGS US tool shop, local US partners or with the support of IGS Eindhoven.

As service manager you are also responsible in planning and organizing preventive maintenance and training for our US based tools and also performing refurbishments on tools.

Task and responsibilities

  • First point of contact for US Customers
  • Organizing maintenance
  • Organizing training

Our key values are:

  • Teamwork
  • Respect
  • Quality in everything we do

Job requirements

  • Engineering degree
  • Professional (minimum 10 years of relevant work experience)

Competencies we are looking for

  • Passion
  • Expertise
  • Result driven
  • Customer driven
  • Decisive
  • Problem solving
  • Cost affective
  • Innovative
  • Independent
  • Communication skills
  • Proficient Microsoft Office Suite

Our headquarters

What we offer you

  • Chance of a permanent contract
  • 25 days off
  • An above average salary
  • Excellent secundairy working conditions
  • Extensive bonus scheme
  • Keep learning every day
  • Flexible working hours

This is us

IGS GeboJagema is a high-end mouldmaker, specialized in designing, manufacturing and validating high quality injection moulds. Our customers have footprints in the healthcare markets Drug Delivery, In-Vitro Diagnostics, Ophthalmic and/or Packaging. From glasses and contact lenses to asthma inhalers, insulin pens and blood diagnostic devices. Our work can be found in products where extreme precision is vital. We believe that constantly pushing the envelope and delivering work of the highest possible quality is the key to making people all over the world healthier and happier.

We are a leading, global, customer focused, innovative and cost-efficient service provider, offering our products and services to market leaders or potential market leaders in market segments where IGS GeboJagema can create value.

IGS GeboJagema is extremely ambitious and want to be a global player in the field of mould making, based on customer focus, unburdening, knowledge, skills and innovation. We therefore have the ambition to serve the top 10 global customers, in the selected market segments. Vice versa, we want to be listed in the top 5 mould makers of these customers as preferred partner.

IGS GeboJagema wants to excel and control the total chain of the delivery of multi-cavity moulds and high-precision parts. We have the knowledge, skills and assets to control and optimize the total process, from advice and engineering to validation and industrialization. We will take care for our customers. Especially by offering the assurance that our end product meets the customer’s expectations for 100% and is perfectly fit for purpose. Accordingly, we strive for excellence, not rated by ourselves, but by intensive audits of our customers.

The proactive approach of IGS GeboJagema is a typical example of how we wants to serve our customers during the duration of the project. We control the whole process, from project kick-off until the final delivery of the mould or part.

IGS GeboJagema wants to be an early adapter of new technologies in the field of feasibility, design, manufacturing and validation of high-end moulds. We will keep focus on these new technologies and through a strong partnership with our customers, suppliers and other partners, we will enhance our knowledge, skills and innovations.

Multidisciplinary teams are installed to focus on new innovations. These teams will share all competencies and information of the stakeholders, to learn and to innovate. Innovation is seen by us as a prerequisite to create and to enhance our leading position in the market.
By the innovation teams, we want to develop IGS GeboJagema to a knowledge institute and wants to be recognized as a distinctive and leading partner by all our customers and potential customers in our markets.

IGS GeboJagema actively monitors their costs to limit their production costs for IGS GeboJagema as
well as for their customers. New technologies and smart designs will be applied to reduce the total
costs of ownership for the customers. We invest constantly in new robotized and automated state-of-the-art equipment which is selected, purchased and utilized. We will learn, improve ourselves and
manage our risks continuously to structurally decrease our internal costs of all processes. Herewith we will realize the best product against the lowest possible costs and we will secure the continuity of the company. Well controlled costs will enhance the company and the possibility to invest in high-tech
equipment and the newest technologies.

IGS GeboJagema will be recognized as the full-service provider in the market due to the
comprehensive portfolio from assessment and advice to validation and industrialization. We will guide
the customer during the whole project to achieve the mutual objectives of IGS GeboJagema and the
Besides that, we will supply our services long after the delivery of our goods. Optimization, modification and refurbishment are part of these services. We will do our utmost to use our skills and competencies to provide the customer with the best possible solution for his challenges.

Meet your future colleagues

Rik Louer - High Speed Miller

“There’s a lot of satisfaction in delivering a neatly finished product.”

This is Christel Wolferink

If you’re interested in working at IGS, I’d love to hear from you. Still have some questions about working at IGS? I’d be happy to answer any questions you might have as well, so don’t hesitate to get in touch.

This is your change
Apply now.

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