IGS GeboJagema is a high end tool shop, specialized in the design, production and validation of plastic injection molds. Our customers are global OEM’s and CMO’s which are active in the market segments Healthcare, Packaging and Optical. In these segments we distinguish ourselves with our fully automated production process, our engineering capabilities and our extensive validation capabilities. More than 90% of our tools are exported outside the Netherlands, of which about half is exported to the USA.
Because of the already large customer base in the USA we are looking to expand our footprint in the USA and are opening a shop beginning of 2023. Initially the shop will focus to be able to have all customer relations locally in the USA. This means the goal is to have by the end of 2023 a shop containing: Sales, Service, Engineering and Validation
During 2024 we will then expand further with production capabilities to also be able to make adjustments and optimizations and with that also small production series.
Are you interested to work in a challenging environment and help us built our USA footprint, then we are looking for you!
As Service manager you are the first point of contact for our customers when they have technical questions and/or issues with their tooling. In this we distinguish mainly four different types of service: Corrective maintenance, Preventive maintenance, Training and Refurbishments.
In case of corrective maintenance it is your job, together with your technical team, to get a clear view on what the issue is, what is causing this and how the issue has to be solved. This can be done either on site at the customer or by taking the tool into the IGS tool shop for further investigation. This all will be done in close cooperation with your Dutch colleague as well as rolling out the corrective actions which can be done, either within the IGS US tool shop, local US partners or with the support of IGS Eindhoven.
As service manager you are also responsible in planning and organizing preventive maintenance and training for our US based tools and also performing refurbishments on tools.